Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Update Manager and Converter Enterprise Plug-Ins Are Not Available in the VI Client (1004292)

Details

  • When upgrading to VirtualCenter 2.5, if you choose to install a fresh database, the Update Manager and Converter Enterprise plug-ins will not be available in the VI Client after the upgrade.
  • Attempting to consolidate a physical server, plan a consolidation, select a destination, and proceed with import produces an error:

    VMware Converter Enterprise for VC is not installed

  • If a database exists on the server and you choose to install a fresh database of the same type, the installer overwrites the existing database and all data in the existing database is erased.
  • If a database exists on the server and you choose to install a fresh database of a different type, the DSN VMware VirtualCenter is reused to point to the freshly installed database. As a result, the existing database is not reachable using this DSN, and the data in this database cannot be used.

Solution

VMware recommends that when you upgrade to VirtualCenter 2.5 Update 1, choose the Use an existing database server option in the upgrade wizard. This will ensure that the existing data is retained and all the plug-ins are available in the VI Client.

If, however, you choose to install a fresh database instance, you must uninstall and reinstall Update Manager and Converter Enterprise. The new installation ensures that the required entries are inserted into the database and that the plug-ins are available in the VI Client.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 1 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 1 Ratings
Actions
KB: