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Troubleshooting a failed vCenter Server installation

Symptoms

vCenter Server installation fails to complete
Unable to complete a vCenter Server installation
Installing vCenter Server fails
You may see one or more of these errors during vCenter Server installation:
- Invalid Virtual Infrastructure Web Service https port number or TCP/IP port in use
- Error 25036.VMware VirtualCenter Server could not be installed.
- Error 25060. Setup failed to execute sqlcmd.exe
- This installation package is not supported by this processor type. Contact your product vendor.
- re-configure your DSN to use one of the supported drivers
- An error occurred, please try again in another vSphere session.

Purpose

This article provides steps to troubleshoot a failed vCenter Server installation. The article helps you eliminate common causes for your problem.

Resolution

Validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Verify that the minimum system requirements for vCenter Sever have been met. For more information, see Minimum system requirements for installing vCenter Server (1003882). If you are installing vCenter Update Manager as part of your installation, see Minimum system requirements for installing vCenter Update Manager (1037494).
Verify that you have followed any specific instructions outlined in the release notes. For more information, see Known issues when installing or vCenter Server (1003949).
Verify the problem is not being caused by the installation media. For more information, see Checking media integrity for VirtualCenter Installations and Upgrades (1003904).
Verify the ODBC Data Source is configured correctly. For more information, see vCenter Server installation fails with ODBC and DNS errors (1003928).
Verify the health of the Database server that is to be used for VirtualCenter. If the hard drives are out of space, the database transaction logs are full, or if the database is heavily fragmented VirtualCenter may complete the installation. For more information, see Investigating the health of a vCenter database server (1003979).
Verify that ports 902, 80, and 443 are not being used by any other application. If another application such as Microsoft Internet Information Server (IIS), is utilizing any of the ports VirtualCenter may fail to install. For more information on troubleshoot port conflict issues, see Port already in use when installing vCenter Server (4824652).
Verify that your database configuration is correct. For more information, see Troubleshooting vCenter Server database configuration issues (1003960).

Note: If your problem still exists after trying the steps in this article, please:

Gather the VMware Support Script Data. For more information, see Collecting diagnostic information for VMware products (1008524).
File a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.

Update History

04/11/2011 - Updated to reflect 4.1. Added information about Update Manager.

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