Troubleshooting Migration compatibility warning: No guest OS heartbeats are being received
Symptoms
When performing a VMotion migration the following compatibility warning is displayed:
Migration from <source server>: No guest OS heartbeats are being received. Either the guest OS is not responding or VMware tools is not configured properly .
Resolution
Overview
This unable to migrate warning indicates that the VMware tools are either not installed or not running in the virtual machine.
This message is safe to ignore when performing a migration.
Workaround
To workaround the issue, perform one of the following actions:
Ensure that the VMware tools are installed in the virtual machine before performing a migration.
Ensure that the virtual machine has been running long enough for the operating system to be completely started before performing a migration.
If the tools are already installed, reinstall the VMware tools to ensure that you are on the latest version and that there is no corruption in the configuration.