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Duplicate printers appear in a virtual desktop

Details

  • A duplicate copy of the same printer is seen inside the virtual desktop
  • Two of the same printer appear in a virtual desktop
  • RDP printer redirection is enabled in the virtual machine
  • Virtual Desktop Manager (VDM) Client USB redirection is enabled and working
  • The shared printer uses a USB connection

Solution

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:
  • Modify the following registry key:

    HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters.

    Set the value to false .
  • Set the policy Windows Components\Terminal Services\Terminal Server\Redirect printers. For more information, see Printer Redirection.
For more information, see VDM Installation and Administration Guide, Appendices A and B.

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Actions
  • KB Article: 1003781
  • Updated: Aug 14, 2009
  • Products:
    VMware Virtual Desktop Manager
  • Product Versions:
    VMware Virtual Desktop Manager 2.x