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Duplicate printers appear in a virtual desktop

Details

A duplicate copy of the same printer is seen inside the virtual desktop
Two of the same printer appear in a virtual desktop
RDP printer redirection is enabled in the virtual machine
Virtual Desktop Manager (VDM) Client USB redirection is enabled and working
The shared printer uses a USB connection

Solution

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

Modify the following registry key:

HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters.

Set the value to false .
Set the policy Windows Components\Terminal Services\Terminal Server\Redirect printers. For more information, see Printer Redirection.

For more information, see VDM Installation and Administration Guide, Appendices A and B.

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KB Article: 1003781
Updated: Aug 14, 2009

Products:
VMware Virtual Desktop Manager
Product Versions:
VMware Virtual Desktop Manager 2.x

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