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Collecting diagnostic information for VMware Update Manager 1.0

Purpose

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 
This article provides procedures for obtaining diagnostic information for VMware Update Manager 1.0.
 
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

Resolution

To collect the log files for VMware Update Manager 1.0:
  1. Log in to the VMware Update Manager Server as an administrator.

    Note: In most instances this is the same server that VirtualCenter is installed on, however it could be a separate server.

  2. Click Start > All Programs > VMware > Generate Update Manager log bundle.
  3. A command prompt appears and shows the progress of collecting the logs.
When complete, the command prompt closes and you see a log bundle on the desktop of the server. The log file for VMware Update Manager shows as  vum-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.

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Actions
  • KB Article: 1003693
  • Updated: Aug 14, 2009
  • Products:
    VMware VirtualCenter
    VMware vCenter Update Manager
  • Product Versions:
    VMware VirtualCenter 2.5.x
    VMware vCenter Update Manager 1.0.x