Knowledge Base
Collecting diagnostic information for VMware VirtualCenter 2.x
Purpose
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware VirtualCenter 2.x
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
- Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html
- Instructions for uploading your support files can be found online Uploading diagnostic information to VMware (1008525)
- Instructions for obtaining diagnostic information for other VMware products can be found online Collecting diagnostic information for VMware products (1008524)
Resolution
Collecting diagnostic information for VirtualCenter 2.0.x
To generate the diagnostic information for VMware VirtualCenter 2.0.x:
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Log in to the VMware VirtualCenter Server as an administrator.
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Click Start > All Programs > VMware > Generate VirtualCenter Server log bundle.
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A command prompt appears and shows the progress of collecting the logs.
When complete, the command prompt closes and you see a log bundle on the desktop of the server. The log file for VMware VirtualCenter shows as vc-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.
Collecting diagnostic information for VirtualCenter 2.5.x
To generate the diagnostic information for VMware VirtualCenter 2.5.x:
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Log in to the VMware VirtualCenter Server as an administrator.
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Click Start > All Programs > VMware > Generate VirtualCenter Server log bundle - FULL.
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A command prompt appears and shows the progress of collecting the logs.
When complete, the command prompts close and you see a log bundle on the desktop of the server. The log file for VMware VirtualCenter shows as vc-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.
Alternate Method To collect diagnostic information from VMware VirtualCenter 2.x using Virtual Infrastructure Client:
VMware Virtual Infrastructure Client can also be used to collect diagnostic information for VMware VirtualCenter 2.x.
To obtain VMware VirtualCenter diagnostic information:
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Log in to VirtualCenter with the Virtual Infrastructure Client, as an administrator.
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Click File > Export > Export Diagnostic Data.
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On the Save Diagnostic Data Window, select Include information from Virtual Center Server.
Note: If you need to collect information from an ESX host, it may be selected in this window as well. Select the servers you require.
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Click Browse and specify a location to save the diagnostic data to. The following shows the Save Diagnostic Data dialog:
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Click OK to start the generation of the Logs.
During the data collection it is common to receive a Certificate error as shown:
This does not mean that collection of the logs has failed. Click Ignore to continue the process of generating the logs.
The log bundle(s) appear in the folder you specified when the download is complete. The depending on the type of log you see:
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vc-support-xxxxx.zip for VirtualCenter
OR
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<servername>-esxsupport-xxxx.tgz for ESX Server
where xxxxx represents the date and time that the log was generated, and <servername> represents the name of the server.
Actions