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VMware Update Manager Plug-In fails to install

Symptoms

VMware Update Manager fails to install:
  • Error 25089 - incorrect username/password for VirtualCenter Server
  • Error 25085 - Setup failed to register VMware Update Manager extension to VMware VirtualCenter Server
  • C:\Documents and Settings\Domain Administrator User\Application Data\VMware\VMware Update Manager\vminst.log errors:
    Posting error message 25085
    vmware-updatemgr.exe:: Error - Incorrect username or password provided for VC Server <xxx.xxx.xxx.xxx>. Failed to un-register the extension
  • Error 1920 Service VMware Update Manager Service (vmware-ufad-vci) failed to start. Verify that you have sufficient privileges to start system services.

Resolution

There are several reasons that the installation fails with error:
  • This username and password must already exist on the VirtualCenter Server.
  • The account used must be an administrator on the VirtualCenter Server.
  • The password for the account must be alpha-numeric and cannot contain any non-english characters.
  • Check the Update Manager administrator group and login roles. Make sure VirtualCenter administrator role is assigned.
  • When Update Manager prompts for the username and password, you must use the initial account that was used installing VirtualCenter server.

    Note    : If ActiveDirectory user credentials are used, the password complexity requirement has special characters mentioned but they are not mandatory.
If one of these do not resolve the issue please try the steps outlined below:
  1. Ensure that Update Manager is removed from Add/Remove Programs.
    If Update Manager is still present, uninstall it from Add/Remove Programs and follow the steps below for further cleanup.

  2. Check if any Update Manager processes are running by opening Task Manager. Ensure the rdevServer.exe process is stopped before moving to the next step.

  3. Delete or move logs from %temp% and \Windows\Temp folders.

  4. Ensure the windows service vmware-ufad-vci is deleted. If its marked for deletion, reboot the machine and continue.

  5. Clean up Update Manager installation directory. Remove the Update Manager folder from the root install directory.

    Note    : The default location is [ProgramFilesFolder]\VMware\Infrastructure\Update Manager .

  6. Clean up registry entries under HKLM\Software\VMware, Inc.\VMware Update Manager .

  7. Download and install MSI clean up tool from http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

    Note    : A support article can be found at -     http://support.microsoft.com/kb/290301
    Open MSI clean up utility and select the VMware Update Manager entry if exists and click on Remove button.
    Links valid as of 14 Mar 2008, please rate KB article leaving feedback to report any issues with the links.

  8. Run the installer again to install VMware Update Manager.

  9. If it fails again, generate the Update Manager log files. For more information on collecting log files, see Collecting diagnostic information for VMware Update Manager (1003693) .

    File a support request with VMware Support and note this KB Article ID in the problem description. For more information, see     How to Submit a Support Request .

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Actions
  • KB Article: 1003468
  • Updated: Aug 14, 2009
  • Products:
    VMware VirtualCenter
    VMware vCenter Update Manager
  • Product Versions:
    VMware VirtualCenter 2.5.x