Error 25089 - incorrect username/password for VirtualCenter Server
Error 25085 - Setup failed to register VMware Update Manager extension to VMware VirtualCenter Server
C:\Documents and Settings\Domain Administrator User\Application Data\VMware\VMware Update Manager\vminst.log errors: Posting error message 25085 vmware-updatemgr.exe:: Error - Incorrect username or password provided for VC Server <xxx.xxx.xxx.xxx>. Failed to un-register the extension
Error 1920 Service VMware Update Manager Service (vmware-ufad-vci) failed to start. Verify that you have sufficient privileges to start system services.
Resolution
There are several reasons that the installation fails with error:
This username and password must already exist on the VirtualCenter Server.
The account used must be an administrator on the VirtualCenter Server.
The password for the account must be alpha-numeric and cannot contain any non-english characters.
Check the Update Manager administrator group and login roles. Make sure VirtualCenter administrator role is assigned.
When Update Manager prompts for the username and password, you must use the initial account that was used installing VirtualCenter server. Note: If ActiveDirectory user credentials are used, the password complexity requirement has special characters mentioned but they are not mandatory.
If one of these do not resolve the issue please try the steps outlined below:
Ensure that Update Manager is removed from Add/Remove Programs. If Update Manager is still present, uninstall it from Add/Remove Programs and follow the steps below for further cleanup.
Check if any Update Manager processes are running by opening Task Manager. Ensure the rdevServer.exe process is stopped before moving to the next step.
Delete or move logs from %temp% and \Windows\Temp folders.
Ensure the windows service vmware-ufad-vci is deleted. If its marked for deletion, reboot the machine and continue.
Clean up Update Manager installation directory. Remove the Update Manager folder from the root install directory. Note: The default location is [ProgramFilesFolder]\VMware\Infrastructure\Update Manager .
Clean up registry entries under HKLM\Software\VMware, Inc.\VMware Update Manager .
File a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request .
