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Document ID
What do the different administrator roles (PLA, SLA, and SA) mean?
Details
What is the distinction between a Primary License Administrator (PLA) Secondary License Administrator (SLA) and a Support Administrator (SA)?
Solution
The Support Contract FAQ on the VMware website provides detailed information about what the different administrator roles mean.
You can find the Support Contract FAQ at
http://www.vmware.com/support/s3p/contracts_help.html#c123030
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KB Article:
1003304
Updated:
Aug 14, 2009
