Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

InstallShield Sometimes Stops Responding When Upgrading From Any VMware Consolidated Backup Version Prior to 1.5 (1002603)

Details

While I am upgrading VMware Consolidated Backup from an earlier version to the 1.5 release, InstallShield stops responding.

Solution

To work around this issue:
  1. Exit the installer. If your VCB proxy host is frozen or locked, you might need to hard reboot the system.
  2. Uninstall the version of VCB that already exists on your system (Start > Settings > Control Panel > Add or Remove Programs).
  3. Install the newer version of VCB.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 1 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 1 Ratings
Actions
KB: