Knowledge Base

Search the Knowledge Base:
Products:
Search In:
 

InstallShield Sometimes Stops Responding When Upgrading From Any VMware Consolidated Backup Version Prior to 1.5

Details

While I am upgrading VMware Consolidated Backup from an earlier version to the 1.5 release, InstallShield stops responding.

Solution

To work around this issue:
  1. Exit the installer. If your VCB proxy host is frozen or locked, you might need to hard reboot the system.
  2. Uninstall the version of VCB that already exists on your system (Start > Settings > Control Panel > Add or Remove Programs).
  3. Install the newer version of VCB.

Feedback

Rating: 1 - Lowest 2 3 4 5 - Highest (0 Ratings)   

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (2000 or fewer characters)
Submit
Rating: 1 - Lowest 2 3 4 5 - Highest (0 Ratings)   
Actions
  • KB Article: 1002603
  • Updated: Aug 14, 2009
  • Products:
    VMware Consolidated Backup
  • Product Versions:
    VMware Consolidated Backup 1.0.x
    VMware Consolidated Backup 1.1.x