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Reading Files from DVD Optical Drives Seems to Consume an Unusual Amount of Time on HP ProLiant DL380 G4 Servers with ESX Server 2.5.3

Details

On a ProLiant DL380 G4 server from a Windows 2003 guest, read requests to a DVD-ROM drive might consume a large amount of time to complete.

For example, copying a 600MB file takes 2.5 hours to complete, but this process should take only 20 minutes.

Does reading from a DVD-ROM drive on a ProLiant DL380 G4 server with ESX Server take a very long time to complete?

Solution

Sometimes this process will take a long time to complete. Workarounds include:

Download the firmware update from HP for Teac OEM DVD-ROM Drive and DVD/CD-RW ROM Combo Drives Firmware Version C.6c,K.ac,C.ac. These are available at http://h18007.www1.hp.com/support/files/server/us/download/27372.html .
Upgrade to Virtual Infrastructure 3. ESX Server 3.x does not display this problem.

For more information, see http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01135543.

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KB Article: 1000262
Updated: Aug 14, 2009

Products:
VMware ESX
Product Versions:
VMware ESX 2.5.x

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