Knowledge Base

Lab Manager Server

1. In a text editor, open the file [c:]\Inetpub\wwwroot\LabManager\Web.config
   
2. Find the following line:
   <!--
   <appender-ref ref="DebugLogFile" />
   -->
   
3. Delete the comment portions <!-- and --> so that the line appears as:
   <appender-ref ref="DebugLogFile" />
   
4. Save the Web.config file.
   
5. Open the file [c:]\Program Files\VMware\VMware Lab Manager Server\MonitorService.exe.config
   
6. Find the following lines and delete the comment tag (<!-- and --> ):
   <!--
     <appender-ref ref="BackendServiceDebugLogger"/>
     <appender-ref ref="MonitorDebugLogger"/>
   -->
   
   so that the line appears as:
   <appender-ref ref="BackendServiceDebugLogger"/>
   <appender-ref ref="MonitorDebugLogger"/>
   
7. Save the file.
   
8. Restart the VMware Lab Manager Monitor service.
   
9. Open the file [c:]\Program Files\VMware\VMware Lab Manager Server\SupportService.exe.config
   
10. Repeat steps 2-4.
    
11. Restart VMware Lab Manager SupportLink service.
    The debug log files appear in [c:]\Documents and Settings\All Users\Application Data\VMware\VMware Lab Manager\Logs . The files are: LabManagerDebug.log and SupportLinkDebug.log .

Host (ESX Server)

1. Edit /usr/lib/labmanager/lm-agent.exe.config
   
2. Find the line
   <!-- <appender-ref ref="DebugLogFile" /> -->
   
3. Delete the comment portions <!-- and --> so that the line appears as:
   <appender-ref ref="DebugLogFile" />
   
   The debug log file agentdebug.log is available at /var/log/labmanager/
   
4. Run the command:
   service lm-agent restart

Lab Manager Installer