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vSphere 5.1 Single Sign On (SSO) installation fails with error: Error 29133. Administrator login error. (2035820)

Symptoms

  • When using vCenter Server 5.1 GA, the vSphere 5.1 Single Sign-On (SSO) installation fails with the error:

    Error 29133. Administrator login error.

  • When using all versions after vCenter Server 5.1 GA, the vSphere 5.1 SSO installation fails with errors similar to:

    • Error 29102: An invalid argument was provided
    • Error 29158.Node package creation error

  • The vminst.log file displays errors similar to:

    Note: The vminst.log file is located in the Temp directory:

    • For Windows 2008, the vminst.log file is located at: C:\Users\<User Name>\AppData\Local\Temp
    • For Windows 2003, the vminst.log file  is located at: C:\Windows\Temp

VMware Single Sign On-build-797273: 09/15/12 16:39:07 Begin Logging
VMware Single Sign On-build-797273: 09/15/12 16:39:07 --- CA exec: VMExecuteSSOCommand
VMware Single Sign On-build-797273: 09/15/12 16:39:07 Found "C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd"
VMware Single Sign On-build-797273: 09/15/12 16:39:07 Performing Discovery Identity Sources operation
VMware Single Sign On-build-797273: 09/15/12 16:39:07 COMMAND USED: -S configure-riat --verbose -a discover-is --user admin --password *****
VMware Single Sign On-build-797273: 09/15/12 16:39:07 GetPath::File: C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd
VMware Single Sign On-build-797273: 09/15/12 16:39:07 GetPath::done Res: C:\Program Files\VMware\Infrastructure\SSOServer\utils
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::File: C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd Len: 66
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::Params Len: 78
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::ShellExecuteEx Res: 1
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::Process: 860
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::done Res: 0
VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteWait::Execute Res: 0
VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::WAIT_OBJECT_0
VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::GetExitCodeProcess Process: 860 ExitCode: 33 Res: 1
VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::done (wait) Res: 33
VMware Single Sign On-build-797273: 09/15/12 16:39:10 RunSSOCommand:: error code returned is 33 while launching C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd
VMware Single Sign On-build-797273: 09/15/12 16:39:10 Posting error message 29133

  • The install.log file (located at: sso_install_dir\utils\logs\install.log)contains errors similar to:

    <vCenter Server Name> ERROR: Unable to generate HA node package: Failed to initialize crypto.
    com.rsa.tools.common.action.exception.CLUExitException: Unable to generate HA node package: Failed to initialize crypto.
      ...
        Caused by: java.security.spec.InvalidKeySpecException: Password is not ASCII

        Cause

        This issue occurs when you use certain special characters in the SSO administrators password.

        Resolution

        This is a known issue. Currently, there is no resolution.
         
        To work around this issue, avoid using these special characters in the SSO administrators password:

        • ^
        • *
        • $
        • ;
        • "
        • '
        • )
        • <
        • >
        • &
        • |
        • \
        • _
        • A trailing " " space
        • Non-ASCII characters
        Note: The password must have at least:
          • Eight characters
          • One special character
          • One lowercase character
          • One uppercase character
          • One number
        For more information, see the vSphere Upgrade Guide.

        Additional Information

        To be alerted when this article is updated, click Subscribe to Document in the Actions box.

        For translated versions of this article, see:

        • 日本語: 「Error 29133. Administrator login error.」エラーにより vSphere 5.1 Single Sign On (SSO) のインストールに失敗する (2042672)

        See Also

        Update History

        10/24/2012 - Added the following characters, ), <, >, &, | 07/12/2013 - Added the following characters, \, ', Non-ASCII characters 12/03/2013 - Added KBs 2060746 and 2061415 to See Also section

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