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Symantec Endpoint Encryption fails to work with VMware SCSI disks (2013159)

Symptoms

  • You cannot use Symantec Endpoint Encryption with VMware SCSI disks
  • Starting your virtual machine fails with the error:

    Symantec Endpoint Encryption has discovered an unsupported storage controller. Contact SSE Technical Support

  • When booting your virtual machine, you see a screen with six dots (......), then the virtual machine becomes unresponsive

Cause

This issue occurs when Symantec Endpoint Encryption is unable to detect the disk due to the storage controller used.

Resolution

To resolve this issue, virtual machines for use with Symantec Endpoint Encryption must be created with IDE disks only.

If you have a virtual machine which already has a SCSI disk, you must change the disk to IDE. For more information on changing a virtual disk from SCSI to IDE in VMware Fusion, see A virtual machine in Fusion fails to boot or fails with a STOP 7B blue screen error (2013268).

Additional Information

For more information, see the Symantec Technical Solution, Error "An unsupported storage controller has been detected" after installing SEE client.
 
Note: The preceding link was correct as of May 28, 2012. If you find the link is broken, provide feedback and a VMware employee will update the link.

See Also

Update History

05/28/2012 - Updated title of KB article 2013268

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