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Unable to connect from Windows 7 View Client to View 4.5 Connection Server after installing the patch in Microsoft Knowledge Base article 2482017 or 2467023 (1034262)

Symptoms

  • Unable to connect from the View Client on Windows 7 to the View Connection Server
  • Connecting the View Client on Windows 7 to the View Connection Server fails
  • You have installed one or both these Microsoft patches 2482017 or 2467023

    Note: The preceding links were correct as of June 26, 2013. If you find a link is broken, provide feedback and a VMware employee will update the link.

Cause

This issue occurs when you have installed one of these Microsoft patches, 2482017 or 2467023 and you are using VMware View 4.5. VMware View 4.6 is not affected by these patches. 
 

Resolution

If you have already installed these patches, you can install VMware View Client (build 353760) or uninstall the Microsoft patches.
 
If you have not installed these patches, delay the installation of the Microsoft patches until you have installed VMware View Client (build 353760).
  
All VMware View Clients are available from the VMware Download Center.
 
Caution: You cannot use the Local Mode Client (build 353760) download  from the above provided with this article if you are using smart card authentication. You can upgrade to VMware View 4.6  if you are using Local Mode Client with smart card authentication. 

Note
: If you are an end user, contact your View Administrator or Help Desk as appropriate for the Client patch.  

Note
: If you are using View Client 4.0.x and are experiencing this issue, you can install the appropriate View Client 4.5 for your environment.
 
Disclaimer: Using Windows 7 with a View Client 4.0.x is not supported. This information is provided as-is and without testing.

VMware View Client build 353760 has been tested on: 
  • Windows 7 Enterprise 32 bit +  Internet Explorer 8
  • Windows 7 Enterprise 64 bit +  Internet Explorer 8
  • Windows 7 Home 32 bit +  Internet Explorer 8 
  • Windows XP SP3 
To apply this patch: 
  1. Click Start > Settings > Control Panel > Add or Remove Programs.
  2. Choose the previously installed VMware View Client and click Remove.
  3. Navigate to where you downloaded VMware-viewclient-xxx-4.5.0-353760.exe and run the executable file.
  4. Follow the installation wizard to complete the installation.
  5. Reboot the computer.

Note: VMware View Clients with build number 353760 or later are not affected by this issue.

Note: The preceding links were valid as of February 8, 2011. If you find the links are broken, please provide feedback and a VMware employee will update the link.

Additional Information

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See Also

Update History

02/16/2011 - Updated to include Local Mode download 02/25/2011 - Indicated that View 4.6 is not affected by this issue.

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