Knowledge Base
Snapshot fails from Snapshot Manager - Operation not allowed in current state (1027707)
Symptoms
- When you attempt a snapshot for a Virtual machine using Snapshot Manager, or VMware Consolidated Backup, or a third party backup solution such as vRanger, you receive these errors in vCenter Server:
Cannot create snapshot
Operation not allowed in current state
- In the hostd.log file on the host, you see entries similar to:
[2010-09-12 07:43:03.404 F64A8B90 error 'vm:/vmfs/volumes/4acc704a-2b59540f-116b-0017a477fc18/VMNAME/VMNAME.vmx'] Invalid transition requested (VM_STATE_ON_SHUTTING_DOWN -> VM_STATE_CREATE_SNAPSHOT): Invalid state
- The virtual machine, vCenter Server and the host appear to be running fine, and yet the error persists.
Resolution
This issue occurs if the vCenter Server management agents have stopped causing the snapshot attempt to move in to the ON_SHUTTING_DOWN state.
To resolve this issue restart the VMware agents:
- Ensure that the Virtual machine startup / shutdown with host feature is disabled before this step. For more information, see
Restarting hostd (mgmt-vmware) on ESX hosts restarts hosted virtual machines where virtual machine Startup/Shutdown is enabled (1003312).
- Restart the management agents on the host. For more information, see Restarting the Management agents on an ESX or ESXi Server (1003490).
- On vCenter Server, restart the vCenter and Management Web services. For more information, see Stopping, starting, or restarting vCenter services (1003895).
- Attempt the snapshot again.
- The operation succeeds and the corresponding log entry for the snapshot attempt reflects a transition from ON to CREATE SNAPSHOT instead of ON_SHUTTING_DOWN.
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