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Collecting diagnostic information for VMware products (1008524)
VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.
Note: Collecting diagnostic information is the same as collecting or gathering log files.
This article provides procedures for obtaining diagnostic information for all VMware products.
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.
- For information on filing a Support Request, see Filing a Support Request in My VMware (2006985).
- For information on updating a Support Request, see Viewing and updating Support Requests in My VMware (2007048).
- For information on uploading your support files, see Uploading diagnostic information to VMware (1008525).
Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.
Note: The preceding link was correct as of April 8, 2014. If you find the link is broken, provide feedback and a VMware employee will update the link.
- Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)
This Article Replaces
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.