Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Collecting diagnostic information for VMware products (1008524)

Purpose

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Notes:

Resolution

Select your product and, where appropriate, the version from this list.

Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.

VMware ACE (2.x)Collecting diagnostic information for VMware ACE 2.x (1000588)
App VolumesLocation of VMware App Volumes log files (2091590)
VMware Capacity PlannerCollecting diagnostic information for VMware Capacity Planner (1008424)
VMware Consolidated Backup (1.5)Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)
VMware ConverterCollecting diagnostic information for VMware Converter (1010633)
VMware Data ProtectionCollecting diagnostic information for VMware Data Protection (2033910)
VMware Data RecoveryCollecting diagnostic information for VMware Data Recovery (1012282)
VMware ESXi/ESXCollecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653)
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (1010705)
Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI (1027932)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)
VMware FusionCollecting diagnostic information for VMware Fusion (1003894)
VMware Horizon MirageCollecting diagnostic information for VMware Horizon Mirage (2045794)
VMware Horizon WorkspaceCollecting logs from VMware Horizon Workspace vApp (2053549)
VMware Horizon Daas Appliance Collecting diagnostic information from VMware Horizon DaaS Appliances manually (2078193)
VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)
Collecting diagnostic information for VMware Infrastructure SDK (1001457)
Collecting diagnostic information for the VMware Virtual Disk Development Kit (1006186)
VMware Lab Manager (2.x, 3.x, 4.x)Collecting diagnostic information for VMware Lab Manager 2.x (4637378)
Collecting diagnostic information for VMware Lab Manager 3.x (1006777)
Collecting diagnostic information for Lab Manager 4.x (1012324)
VMware PlayerCollecting diagnostic information for VMware Player and VMware Player Pro (2104004)
VMware ServerCollecting diagnostic information for VMware Server (1008254)
VMware Service ManagerCollecting diagnostic information for VMware Service Manager (2012820)
VMware Stage Manager (1.0.x)Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)
VMware Storage ApplianceCollecting diagnostic information for a vSphere Storage Appliance cluster (2003549)
VMware vCenter Support AssistantAccessing the VMware vCenter Support Assistant 5.1.x logs for troubleshooting and debugging (2042458)
VMware ThinApp (4.0x)Collecting diagnostic information for VMware ThinApp (1006152)
VMware ToolsEnabling debug logging for VMware Tools within a guest operating system (1007873)
VMware Update ManagerCollecting diagnostic information for VMware Update Manager (1003693)
VMware vCenter AppSpeedCollecting diagnostic information for VMware vCenter AppSpeed (1012876)
VMware vCenter CapacityIQCollecting diagnostic information for VMware vCenter CapacityIQ (1022927)
VMware vCenter ChargebackCollecting diagnostic information for vCenter Chargeback (1020274)
VMware vRealize Configuration Manager (formerly known as vCenter Configuration Manager) 4.x/5.x)Collecting diagnostic information for VMware vRealize Configuration Manager (2001258)
VMware vRealize Infrastructure Navigator (formerly known as vCenter Infrastructure Navigator)Collecting diagnostic information for VMware vRealize Infrastructure Navigator (2040467)
VMware vRealize Log Insight (formerly known as vCenter Log Insight)Collecting diagnostic information for VMware vRealize Log Insight (2056760)
VMware vRealize Orchestrator (formerly known as vCenter Orchestrator) (4.0)Collecting diagnostic data for VMware Orchestrator APIs (1010959)
VMware vRealize Operations Manager vApp (formerly known as vCenter Operations Manager vApp) (5.0)Collecting diagnostic information for VMware vRealize Operations Manager 5.0 vApp (2013647)
VMware vRealize Operations Manager vApp (formerly known as vCenter Operations Manager vApp) (6.0)Collecting diagnostic information from VMware vRealize Operations Manager (vApp) 6.0.x (2074601)
VMware vRealize Operations Manager Enterprise (formerly known as vCenter Operations Manager Enterprise)Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)
VMware vRealize Operations Manager Standard (formerly known as vCenter Operations Manager Standard)Collecting diagnostic information for VMware vRealize Operations Manager Standard (1036655)
VMware vCenter Server (4.x, 5.x, 6.0.)Collecting diagnostic information for VMware vCenter Server (1011641)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)
VMware vCenter Server HeartbeatRetrieving the VMware vCenter Server Heartbeat Logs and other useful information for support purposes (1008124)
VMware vCenter Site Recovery Manager, vSphere ReplicationCollecting diagnostic information for Site Recovery Manager (1009253)
VMware vRealize Automation (formerly known as vCloud Automation Center)(4.5, 6.x)Retrieving logs from VMware vRealize Automation 4.5 (2036956)
Log locations in VMware vCloud 6.x Suite (2074803)
Collecting VMware vRealize Automation logs using the vRealize Automation log collection utility (2078179)
VMware vCloud Connector (1.0, 2.5)Collecting diagnostic information for vCloud Connector 1.0.x [v. 1.0 only] (1036378)
Collecting diagnostic information for VMware vCloud Connector 2.5x (2057022)
VMware vCloud DirectorCollecting diagnostic information for VMware vCloud Director (1026312)
VMware vCloud Usage MeterCollecting diagnostic information for VMware vCloud Usage Meter (2040496)
VMware View ManagerCollecting diagnostic information for VMware View (1017939)
VMware VirtualCenter (2.0, 2.5)Collecting diagnostic information for VMware VirtualCenter 2.x (1003688)
VMware Virtual Desktop Manager (2.x)Collecting diagnostic information for Virtual Desktop Manager (VDM) (1003901)
VMware Virtual Infrastructure Client (3.x)%UserProfile%\\Local Settings\Application Data\VMware\vpx\viclient*.log
VMware Virtual SANCollecting Virtual SAN (VSAN) support logs and uploading to VMware (2072796)
VMware vFabric Application Director ApplianceCollect Logs from the vFabric Application Director Appliance 5.x (2057138)
VMware vFabric Data Director (2.7)Collecting diagnostic Information for VMware vFabric Data Director 2.7 (2057153)
VMware vShield Manager (4.x)Collecting diagnostic information for VMware vShield Manager (1029717)
VMware vShieldObtaining logs and information needed for VMware vShield products (2012760)
VMware vSphere 5.0 Client%userprofile%\AppData\Local\VMware\vpx\viclient*.log
VMware vSphere Data ProtectionCollecting diagnostic information for VMware Data Protection (2033910)
VMware vSphere ReplicationCollecting the VMware vSphere Replication logs (2013091)
VMware Workstation (6.0, Windows and Linux)See the Preface of the Workstation 6 User Manual
VMware Workstation (7.0, Windows and Linux)See the Running the Support Script section of the Workstation 7 User Manual
VMware Workstation (8.0, Windows and Linux)File menu Help > Support > Collect Support Data
VMware Workstation (9.0, Windows and Linux)File menu Help > Support > Collect Support Data
VMware Workstation (9.0, Windows and Linux) WSXWSX server logs:
Windows: %TEMP%\VMware-%USERNAME%
Linux: /var/log/vmware/

Additional Information

For more information on collecting diagnostic information for the Cisco Nexus 1000V, see the Cisco Support Community article Nexus 1000V Log Collection.

Note: The preceding link was correct as of March 6, 2015. If you find the link is broken, provide feedback and a VMware employee will update the link.


See Also

This Article Replaces

1003749

Update History

01/16/2013 - Added Cisco Nexus 1000v for vSphere 01/29/2013 - Added vSphere Replication 01/30/2013 - Added vSphere Replication to table 03/06/2013 - Added vRealize Infrastructure Navigator 04/01/2013 - Added VMware Horizon Mirage 06/11/2013 - Added VMware Data Protection 08/20/2013 - Added vFabric Data Director and vCloud Connector 2.5 09/20/2013 - Added Horizon Workspace 04/08/2014 - Added vRealize Automation Center 6.x 03/30/2015 - Added column for vSphere Replication 06/16/2015 - Added App Volumes and Player to Products

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 66 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 66 Ratings
Actions
KB: