Distinction between License Administrator (LA) and Support Administrator (SA)

Each Support Contract with VMware has a License Administrator, one or more Secondary License Administrators and Support Administrators.

License and support administrators must have a valid VMware Account.

A new account can be created using this link:

http://www.vmware.com/accounts/

The roles of Primary License Administrator, Secondary License Administrator and support administrator differ in some ways:

Primary License Administrator:

• The PLA is responsible for receiving and managing Software Product Licenses, Maintenance releases, Minor releases, Major releases, Updates and Upgrades from VMware.
• Facilitating election, Purchase, if applicable renewal of Services.
• The PLA can also Add, Delete, or Modify other Administrators listed on the contracts.

• The Secondary License Administrator (SLA) is responsible for receiving and managing Software Product Licenses, Maintenance releases, Minor releases, Major releases, Updates and Upgrades from VMware.

Note: The Contract Can have multiple Secondary License Administrators. 

Support Administrator:

The contract can have multiple Support Administrators.

The “Support Administrator” means Customer-specified contact designated on the Order responsible for communicating and engaging VMware Global Support Services with respect to potential Errors.