Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Understanding support for serial devices with ESX (1023115)

Purpose

This article clarifies the supportability guidelines for serial devices connected to an ESX host for the purposes of using it within a guest operating system.
 
Note: For information about tape devices, see Understanding support for tape devices with ESX (2007904).

Resolution

The basic configuration and communication of a virtual machine hosted by VMware ESX to a serial device is supported by VMware.
 
Support for the functionality provided by various serial devices that can be attached to such virtual machines is provided directly by the device vendors. VMware assumes that the third party device vendor has done the necessary validation to support this configuration in a production environment. In the event that a problem is found, VMware recommends that you open support requests directly with the third-party vendor's support organization. VMware collaborates with third-party vendors via Technical Support Alliance Network (TSANet) or Cooperative Support Agreement (CSA).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 5 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 5 Ratings
Actions
KB: